Friday, November 21, 2014

User-Friendly Feedback

Have you ever given coaching feedback, felt like it was well-received, and then seen little change?  Unfortunately, a teacher’s acknowledgment of a problem doesn’t mean she can implement a solution. 

This week I had a conversation with a coach who was feeling frustrated with the results of her efforts. She had been giving detailed, specific feedback but seeing no changes in instruction! What could be going wrong?

I asked her to tell me more.

During a grammar lesson, it quickly became apparent that the approach the teacher had planned wasn’t working. Students did not understand.  Later, when the coach brought this up, the teacher readily agreed and recognized she should have been flexible and changed something in the middle of the lesson. The problem was, the teacher didn’t know what that something was. Even though the feedback had included detailed examples of students’ misunderstanding, it didn’t lead to a better next lesson.

The coach gave another example.  During an observation, this coach had taken careful notes and chosen some details to share with the teacher.  For example, she’d noted that many students were off-task and did not appear to be engaged. That was a problem!  The teacher’s reply was that yes – she had noticed they weren’t engaged. She was aware of the problem.

It was a problem, however, that the teacher didn’t seem equipped to solve. She needed specific recommendations. She needed to hear something like:

“When planning your lesson, think about how you can incorporate students’ interests. For example, Thanksgiving is coming up and they’ve been talking about that turkey dinner! You could center their math problem around a shopping list for Thanksgiving dinner and how much of each item they might buy if they have $60 to spend. Making the problem relevant to their experience will increase engagement.”

I reminded the coach of the recommendation equation we’d discussed earlier: Feedback + Advice = Recommendation.  The coach realized she had left out the “advice” portion of the equation.

Sometimes teachers take feedback well – they nod and agree when a problem is identified. But there are times when they can’t take it from there without your help. User-friendly feedback at these times includes recommendations. Without the recommendation, the feedback isn’t useful. In fact, it is frustrating.

A novice teacher who is just beginning to build a teaching repertoire may need support in using your feedback.  They need you to figuratively hold their hand and turn the feedback into a recommendation.  A recommendation that can be put into action will make direct feedback welcome and user-friendly.


This week, you might want to take a look at this potpourri of ideas and resources:

Using music parodies to teach history:



4 minutes of movement increases students’ attention:



Executive function (mental processes that help us plan, organize, control emotions, and manage time) in teens is intermittent; here are some suggestions for improving it:



11 Tips for Teaching about Theme:



Read the blog post, “Dipsticks” for ideas to share about formative assessment (includes 53 ways to check for understanding!):




That’s it for this week.  Happy Coaching!

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